الشروط والأحكام

We welcome our valued customers and thank you for your refined taste. We hope to provide you with the best service and earn your satisfaction. We kindly ask our valued customers to consider the following: Tailoring Policy: • The customer must adhere to the instructions attached with the product for its care. • The company is not responsible for any size errors based on customer input via the website. • Pay half of the invoice amount at the time of contract and the rest upon receipt. • Pay the full invoice amount during discounts and offers. • Modifications and refunds for tailoring can only be made within one day of the contract date, excluding urgent tailoring service. The refund period is 15 days from the date of order submission. Modification Policy: • The company offers a free adjustment guarantee on new clothes if there is any measurement error or manufacturing defect in the fabric, within a maximum of thirty days from the date of receipt. • We apologize for accepting any repairs after one year from the date of receipt mentioned in the invoice. Men’s Accessories Policy: • We guarantee products for 6 months against manufacturing defects. • The warranty does not cover misuse. Gift Cards Policy: • The card cannot be exchanged for cash under any circumstances. • The fabric is selected equal to the card value of 299 including tailoring. If the purchase amount exceeds the gift card value, the customer must pay the difference. Product Replacement and Return Policy on the Website: • The customer has the right to exchange within only 5 days and return within only 3 days from the date of delivery. • Conditions: 1- The product must be in its original condition, unused, with all attached labels intact and undamaged, and in its original packaging. 2- Gift cards cannot be exchanged or returned. 3- The customer bears the delivery costs for exchanges and returns if there is no manufacturing defect or fault in the product. 4- If the return is due to a defect, manufacturing fault, or damage during delivery, an agreement can be made with the customer on a discount, and they have the right to exchange the product for a new one or return it, provided the return request is made within 24 hours of receipt or by contacting customer service. The customer will not be charged delivery fees or bank transfer fees. 5- Refunds are only for returned products; other fees such as delivery charges are non-refundable. 6- If the customer delays returning the product for more than three days, they lose the right to request a return.